Trip Assist

What is Trip Assist?

Trip Assist is a Portside management tool integrated with your scheduling system to find great hotel rates, send automated cancellation notifications aligned with flight changes, and allow crews access to a corresponding mobile application.

How does it integrate with BART?

BART automatically sends trip information to Trip Assist, allowing you to easily book services related to your trips. Booking information is automatically sent back to BART and displayed in Web and on CoPilot.

Where can I see Trip Assist in BART?

You can view booked services directly from the trip manifest screen in Web.

You can also view services from the trip details screen in CoPilot.

How do I get started?

Reach out to BART customer support to get started: BARTSupport@portside.co. 

• Related Articles

• Trip Status

  Overview Trip status allows you to mark a trip with a designated status and associated color. This can be used to mark trip as "in progress" or "completed" on the schedule. Setup Before you can mark a trip with a status, you must first enable the ...

• Crew Trip Acknowledgement

  Watch Overview When enabled, trip sheet emails will include a button for crew to acknowledge the trip. Crew acknowledgement status can be viewed on the calendar or acknowledgement view. Version tracking ensures crew acknowledge the most up to date ...

• Trip Snapshot History

  Overview View detailed snapshots of each schedule update. This history can help you better understand what events may have led to each trip change. Access The snapshot history can be found on the More button on each scheduled trip Features

• Passenger Trip Notifications

  What are Passenger Trip Notification Emails? BART can automatically email all passengers a courtesy flight reminder of their upcoming trips. This handy reminder shows their dates, arrival/departure times, and arrival/departure airports. You decide ...

• How to: Cancel A Trip

  How to: Cancel A Trip. Learn how to cancel a trip. Click here to view video.