Password Reset - Admin Initiated

Password Reset - Admin Initiated

Initial Setup

In order for a user to reset their own password, they will need to have an email address (and a cell phone number if available) listed in the user profile.

  1. Navigate to the Users database by navigating to Gear mceclip0.png >All Users

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  1. Select a user from the database by clicking on the name or edit:
    mceclip2.png

  2. Ensure user has at least an Email listed. If available, add in a cell phone number.
    mceclip3.png
  3. Save the changes.

Reset Password

There are two options to reset a user’s password: User sets his/her password or Admin sets user password:
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  • User Sets His/Her Password: this is for users accessing web.seagil.com
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When an admin checks the box for the user set his/her own password, three things happen:

1. Updates password to random, temporary password valid for 24 hours
2. Requires user to change password on next login
3. Emails user his/her initial password (no need to send invite)

  • Admin Sets User Password: This is for users accessing PaxPortal, CoPilot, or web.seagil.com
    mceclip6.png

This allows the admin to choose a password for the user that meets the following criteria:
At least 6 characters
Contains 1 number(s)
Contains 1 symbol(s) (except the # symbol)
Must have characters other than your username

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